CRM & Customer Care Savings
| Module | Description of Business Issues | Startup | Corporate | Enterprise |
| LS | loss due to Ineffective Customer Leads % loss for time wasted in non-revenue producing leads |
$ 30,000 | $ 120,000 | $ 400,000 |
| AM | % loss due to ineffective marketing | $ 25,000 | $ 50,000 | $ 100,000 |
| AM | Insufficient service after sales % loss of customers due to not meeting customer’s needs timely |
$ 25,000 | $ 50,000 | $ 100,000 |
| AM | delays in filling customers’ orders % loss for dissatisfied customer’s order Cancellation |
$ 10,500 | $ 21,000 | $ 42,000 |
| LS | % loss of time and shipping charges due to wrong items sent % Clerical errors in invoicing |
$ 30,000 | $ 60,000 | $ 50,000 |
| AM | % loss of interest in delayed billing the customers | $ 5,000 | $ 10,000 | $ 20,000 |
| AM | Inefficient reports of customers’ receivable % loss of interest in delayed receivable % loss due to bad debts |
$ 40,000 | $ 80,000 | $ 160,000 |
| AM | Customer Relationship with staff % loss of customers due to ineffective customer relation |
$ 20,000 | $ 40,000 | $ 80,000 |
| AM | Inaccurate Commission plan for sales reps. % loss of revenue due to Reps. Giving more discounts to customers |
$ 15,000 | $ 30,000 | $ 60,000 |
| AM | Commissions to Sales Reps. % loss due to too much commission given % loss due to ineffective sales reps |
$ 52,500 | $ 105,000 | $ 150,000 |
| AM | Incomplete CRM data of Customers and important Staff members % loss due to not knowing proper person to contact for sales |
$ 37,500 | $ 50,000 | $ 100,000 |
| AM | Incomplete historical data of customers’ purchases and needs % loss due to not knowing correct time for repeat orders and service |
$ 37,500 | $ 45,000 | $ 60,000 |
| LS | Not using Microsoft Outlook for customer email, tasks, contacts etc. % loss of time used to manually and separately doing things |
$ 37,500 | $ 150,000 | $ 150,000 |
| AM | Managing sales challenges without CRM strategies % loss due to non collaboration of employees internally & externally % loss due to employee’s inability to analyze customer information % loss due not to forecast sales, business performance, trends etc. |
$ 35,000 | $ 70,000 | $ 100,000 |
| LS/AM | Separate accounting, sales, marketing, and customer support databases % loss due to time spent in connecting databases % loss of business for inability of team members to know sales & quota |
$ 42,500 | $ 160,000 | $ 260,000 |
| AM | % loss for high percentage of Sales and general administrative expense | $ 37,500 | $ 75,000 | $ 150,000 |
| AM | Remote sales people have their own databases which manager cannot see % loss when sales people are terminated, they take all data with them |
$ 35,000 | $ 35,000 | $ 70,000 |
| AM | No way of enforcing a sales process for sales team % loss for sales people not following the sales process % loss for sales brought in late in the quarter at a significant discount % loss for management fighting Fires instead of mentoring and training |
$ 22,500 | $ 45,000 | $ 50,000 |
| AM | Purchase Manager’s in ability to correctly forecast purchase requirements % loss due to under purchase % loss of bank interest due to over purchase |
$ 30,000 | $ 60,000 | $ 60,000 |
| AM | Production Manager’s inability to predict time of completion of product % loss of orders due to products not ready in time % loss due to insufficient materials in stock |
$ 10,000 | $ 20,000 | $ 40,000 |
| AM | Lack information about updated credit history of customers % loss due to bad debts |
$ 10,000 | $ 20,000 | $ 40,000 |