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Decreasing Customer Satisfaction

Customers don’t always know the part number to order. This happens too often. You determine what they want to order ineffectively. It takes too long. Customers get frustrated. The order desk sometimes orders the wrong item. Customers get upset. The order desk takes orders for items that are out of stock or without enough inventory. This happens too often. They cannot check across multiple warehouses. You cannot ship from alternate locations. They do not know what is in the warehouse, but already committed. They cannot tell what is in transit. They have to call the customer back. Partial orders cannot…

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