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In the 21st century, the pace of change has increased exponentially. For businesses, these are exciting times. Today, technology has opened new avenues for business growth and expansion that companies of the past could only dream of. Growth and Scalability Among the many technological breakthroughs of recent times is the introduction of the online customer portal. Today, it is a hassle for customers to contact the call center for basic inquiries about their account. In turn, businesses have found a practical solution for scaling their operations without losing control or draining precious resources. After all, expanding their online customer portals…