Employees, customers, and partners not interconnected: Connecting partners, customers, employees to business functions is complex and risky

In the conference room are meeting: Clifford (CEO), Christian (CFO), Irene (IT Manager),
Simon (Sales Manager), Hanna (HR Manager)

The Agenda title:

Employees, customers, and partners not interconnected

Although it varies from company to company, you might want to examine the following:

  • Can you deliver business documents to customers and partners electronically?
  • How would your employees respond if you gave them more extensive self-service capabilities?
  • Do you offer any online customer service capabilities?
  • Do you use any intranets or portals today? Who uses them? How well is that working?
  • Do a lot of business documents and letters need to refer to information from the business management system?

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About the Author: AJ Amjad Khanmohamed

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