Business Processes Not Streamlined: Current processes don’t help to build value in the relationships with partners, customers, employees

In the conference room are meeting: Clifford (CEO), Christian (CFO), Irene (IT Manager),
Simon (Sales Manager),  and Peter (Production Manager)

The Agenda title:

Business processes not streamlined

Although it varies from company to company, you might want to examine the following:

  • What do business partners tell you about doing business with your organization?
  • Can you respond to customer inquiries quickly and reliably?
  • How do you measure customer satisfaction, and how is it changing over time?
  • How strong is customer loyalty and retention in your business?
  • Can you support relationships with customers or business partners in international locations?
  • Can your customers do business online with you?
  • How would you want to change and improve service delivery through your business?
  • How do you gauge employee satisfaction?
  • Do your employees have access to their pay and benefit information?

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About the Author: AJ Amjad Khanmohamed

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