Customers are frustrated because of long lines and slow checkout times. Customer leave before checking out. Too many customers leave per day. The average sale is not enough. They are frustrated with the process to return items.
Customers are often overcharged. They are overcharged too often. They get into arguments with the cashiers. They sometimes just leave. Pricing errors are negatively affecting customer loyalty.
You are not doing anything today to enhance customer’s personalized service to bring them back to the store.