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Difficulties accessing and sharing useful information

In the conference room are meeting: Clifford (CEO), Christian (CFO), Irene (IT Manager),
Simon (Sales Manager), Hanna (HR Manager) and Paul (Purchasing Manager)

The Agenda title:

Difficulties accessing and sharing useful information

Although it varies from company to company, you might want to examine the following:

  • Are you able to provide employees with information to help them perform their daily tasks better?
  • Is satisfying customer needs difficult with your current system? Do your customer service people have access to the most up-to-date customer information?
  • How has customer retention developed? Are customers asking for more information from your company?
  • Do sales people have access to the most current product information, including price breaks and discounts?
  • How do you usually share important business information?
  • Can you limit access to information based on the need to know by certain business functions?
  • Do you have a centralized system for storing and sharing electronic documents?

About the Author: AJ Amjad Khanmohamed

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