Meeting Customer Service Goals

Inability to meet customer demands.
You frequently have blanket orders and stockouts.
Often.
You do not have the ability to substitute.
Order Desk is taking orders for items that are not available.
They cannot use the status of items on PO.
Unknown quantity of missed/wrong shipments.
Unknown known cancelled orders you might have.
Customers demanding you match competitor’s pricing.
Inability to meet customer shipping requirements.
Your order entry team cannot accurately quote available/capable to promise date.
Cannot categorize top customers to have priority over inventory.
Cannot handle blanket orders.
Re-curring orders.
Poor product quality.
Many returns are attributed to poor quality.
You do QC in receiving.
Cannot capture/track item quality by vendors.
You have to handle product recalls.
Unknown number of recalls you have per year.
Need multi level recall capabilities.
You quarantine products.
You have dated stock/expiring inventory.
Special needs zoned stock (refrigerated, frozen, and hazardous).