- Inability to meet customer demands.
- You frequently have blanket orders and stockouts.
- Often.
- You do not have the ability to substitute.
- Order Desk is taking orders for items that are not available.
- They cannot use the status of items on PO.
- Unknown quantity of missed/wrong shipments.
- Unknown known cancelled orders you might have.
- Customers demanding you match competitor’s pricing.
- Inability to meet customer shipping requirements.
- Your order entry team cannot accurately quote available/capable to promise date.
- Cannot categorize top customers to have priority over inventory.
- Cannot handle blanket orders.
- Re-curring orders.
- Poor product quality.
- Many returns are attributed to poor quality.
- You do QC in receiving.
- Cannot capture/track item quality by vendors.
- You have to handle product recalls.
- Unknown number of recalls you have per year.
- Need multi level recall capabilities.
- You quarantine products.
- You have dated stock/expiring inventory.
- Special needs zoned stock (refrigerated, frozen, and hazardous).
Customer Service Spreadsheets to Software