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Difficult Providing Cost-Effective Quality Customer Service

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It is difficult getting customer information. Cannot get service history. You use multiple systems. They are not integrated. It takes time to get all the information. Problems are sometimes misdiagnosed. Unknown result. You manually schedule and track service calls. Calls get lost. Delayed response. The wrong service gets requested. Result has been uncertain. It isContinue Reading

Meeting Customer Service Goals

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Inability to meet customer demands. You frequently have blanket orders and stockouts. Often. You do not have the ability to substitute. Order Desk is taking orders for items that are not available. They cannot use the status of items on PO. Unknown quantity of missed/wrong shipments. Unknown known cancelled orders you might have. Customers demandingContinue Reading