Tag: Customer Service

Difficult Providing Cost-Effective Quality Customer Service

It is difficult getting customer information. Cannot get service history. You use multiple systems. They are not integrated. It takes time to get all the information. Problems are sometimes misdiagnosed. Unknown result. You manually schedule and track service calls. Calls get lost. Delayed response. The wrong service gets requested. Result has been uncertain. It is challenging to schedule the appropriate technician. It requires the service manager or dispatcher to know the skill level and experience of each technician. Uncertain determining the best person. Wrong person has been sent out. They do get sent back/ Uncertain cost. Much time is wasted….

Posted by AJ Amjad Khanmohamed — August 26, 2017 in Meeting Customer Service Goals

Inability to meet customer demands. You frequently have blanket orders and stockouts. Often. You do not have the ability to substitute. Order Desk is taking orders for items that are not available. They cannot use the status of items on PO. Unknown quantity of missed/wrong shipments. Unknown known cancelled orders you might have. Customers demanding you match competitor’s pricing. Inability to meet customer shipping requirements. Your order entry team cannot accurately quote available/capable to promise date. Cannot categorize top customers to have priority over inventory. Cannot handle blanket orders. Re-curring orders. Poor product quality. Many returns are attributed to poor…