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Tag: Decreasing Customer Satisfaction

Customer Loyalty Low

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Customers are frustrated because of long lines and slow checkout times. Customer leave before checking out. Too many customers leave per day. The average sale is not enough. They are frustrated with the process to return items. Customers are often overcharged. They are overcharged too often. They get into arguments with the cashiers. They sometimes just leave. Pricing errors are negatively affecting customer loyalty. You are not doing anything today to enhance customer’s personalized service to bring them back to the store. You do not accept multiple tenders for purchases.

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Customer/Vendor Dissatisfaction

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You need to manually track returns or amounts on credit through Excel and apply it when entering billing. That takes too much time. You apply them incorrectly sometimes. You have to track dates to post. You have to make payments. You are doing it ineffectively. You forget to post or make payments. The impact has been negative. It is difficult to check the status of a purchase order. You do it ineffectively. You manually track customer information. It takes too much time. You need to calculate pricing and discounts and enter them as separate transactions. It takes too much time….

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Decreasing Customer Satisfaction

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Customers don’t always know the part number to order. This happens too often. You determine what they want to order ineffectively. It takes too long. Customers get frustrated. The order desk sometimes orders the wrong item. Customers get upset. The order desk takes orders for items that are out of stock or without enough inventory. This happens too often. They cannot check across multiple warehouses. You cannot ship from alternate locations. They do not know what is in the warehouse, but already committed. They cannot tell what is in transit. They have to call the customer back. Partial orders cannot…

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