Tag: RMA

WHAT IS A RMA OR RGA A Return Merchandise Authorization (RMA) is a transaction whereby the recipient of a product arranges to return defective goods to the supplier to have the product repaired or replaced or in order to receive a refund or credit for another product from the same retailer or corporation. Generally, this is done with goods that are new and have been received DOA (“dead on arrival“) or when they have become defective while still under warranty The customer generally calls a customer service phone number and gets an “RMA number” or designation which is written on…