Time and Cost to Support Business Units

Systems are not integrated?
How much time do you spend writing interfaces between the systems?
Do you ever have to write special reports to retrieve information from the different systems?
How much time does that take?
How often do you get special requests from sales, customer service or marketing?
Are they satisfied with the time it takes you to deliver?
It is time consuming to initially set up and modify applications?
How flexible is the set up process?
How often are there changes? Is it because of changes in the business structure?
Policies? What are some of the changes? How long do they take?
Have you had to add business intelligence? Develop reports? How long do these take? Have you had to redo changes?
It is time consuming installing and maintaining the software upgrades?
Is it because you have multiple offices and remote users?
How often are changes, and upgrades made?
It is time consuming to develop customized reports? How many do you do?
How long does it take? What types of reports are prepared?
It is time consuming managing security of users today?
How do you set permissions on what users can do? What happens if there is an organizational change?
If a manager leaves? Do you have to reassign everyone to the new manager and reassign permissions? How much time does that take?

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