- It is difficult to manage spare parts and to know where they are located.
- They are often unaccounted for.
- You manage truck stock inventory.
- It is difficult to track parts, labor and expense detail.
- It is done manually.
- You have multiple systems to update.
- It takes much time.
- Information is not up to date.
- It is incorrect.
- The result is unknown.
- Information is scattered.
- You cannot get detailed information on costs.
- Unknown technician utilization.
- Unknown returns and repairs.
- Unknown impact.
- It is cumbersome managing contracts.
- Uncertain whether finished within a day.
- Need Excel spreadsheets.
- Need paper contracts in folders.
- Need to calculate pricing for each contract.
- Need to create bills and invoices.
- Need to make adjustments often.
- You determine how profitable a contract is.
- Need to know when to renew.
- For how much to renew.
- You manually create invoices.
- Service department create the invoice and accounting re-key the information.
- It takes time.
- There are errors.
- You manually manage credits to see what the item sold for.
- You have to pull up old invoices.
- It delay credits.
- Credits sometimes get applied incorrectly.
- Customers get upset.
