Month: August 2017

It is difficult getting customer information. Cannot get service history. You use multiple systems. They are not integrated. It takes time to get all the information. Problems are sometimes misdiagnosed. Unknown result. You manually schedule and track service…

Inability to meet customer demands. You frequently have blanket orders and stockouts. Often. You do not have the ability to substitute. Order Desk is taking orders for items that are not available. They cannot use the status of…

Lack ability to schedule appropriate resources. You do not hae isibility into all inentories. Unknown isibility into future assignments. Unknown numbers of skills appropriately matched to assignments. Inability to set goals and track progress towards goals. You do…

You are unable to see purchase details or summaries for vendors. You need to manually add each transaction and purchase. This takes too long. It is difficult to check the status of a purchase order, and your current…

Customers don’t always know the part number to order. This happens too often. You determine what they want to order ineffectively. It takes too long. Customers get frustrated. The order desk sometimes orders the wrong item. Customers get…

You are not able to see financial data from prior years. Unknown how you do it today. Files aren’t archived. It takes long. Unknown what happens if you can’t get the data. It is difficult to see cash…

You do not have the information necessary to forecast and meet demands. – You have to maintain excessive inventory because you cannot anticipate demand. Your inventory valuation has not increased enough this year, and it has not met…

Manufacturing failed to meet demand. Unknown orders per month missed their promised date. Your current system does not have the ability to calculate valid ship (capable to ship) dates at the time of order entry. How many times…

There is no manageable sales process in place. Unknown current process. Unknown how you enforce it/manage to it. Unknown what steps a sale normally goes through. Unknown length of the average sales cycle. It varies widely by sales…