- Systems are not integrated?
- How much time do you spend writing interfaces between the systems?
- Do you ever have to write special reports to retrieve information from the different systems?
- How much time does that take?
- How often do you get special requests from sales, customer service or marketing?
- Are they satisfied with the time it takes you to deliver?
- It is time consuming to initially set up and modify applications?
- How flexible is the set up process?
- How often are there changes? Is it because of changes in the business structure?
- Policies? What are some of the changes? How long do they take?
- Have you had to add business intelligence? Develop reports? How long do these take? Have you had to redo changes?
- It is time consuming installing and maintaining the software upgrades?
- Is it because you have multiple offices and remote users?
- How often are changes, and upgrades made?
- It is time consuming to develop customized reports? How many do you do?
- How long does it take? What types of reports are prepared?
- It is time consuming managing security of users today?
- How do you set permissions on what users can do? What happens if there is an organizational change?
- If a manager leaves? Do you have to reassign everyone to the new manager and reassign permissions? How much time does that take?
