Managed Helpdesk

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aimINSIGHT helps your organization increase service and support levels while reducing support overhead. Helpdesk and IT services are customized to your needs, with various packages available based on your on-site or remote assistance requests.

HELPDESK SERVICES INCLUDE:

  • Providing a Single Point of Contact: Troubleshoot, administer, and dispatch IT solutions.
  • Reducing Costs: Payroll, taxes, benefits, recruiting, training, and other costs.
  • Increasing QOS: Service and satisfaction of all users.
  • Minimizing Waste: Downtime and non-productive staff time.
  • Adding Flexibility: Allowing smartphone, email, and Web portal access 24/7.

ADDITIONAL HELPDESK BENEFITS:

  • Calls Answered Live 24 hours per day/ 7 days per week
  • Electronic Incident Tracking/ Reporting
  • Client Follow-Up (Close the Loop Process)
  • Providing Technical Information
  • Offering Remote Control Desktop Support
  • Hardware, Peripherals, Connectivity
  • Supporting Standardized Applications
  • Knowledgebase Administration
  • Other Defined Scope of Work
  • Administrative Responsibilities
  • Network Maintenance
  • Account Management
  • Operation of Network Resources
  • Escalating Specialized Technical Issues