aimINSIGHT helps your organization increase service and support levels while reducing support overhead. Managed Helpdesk and IT services are customized to your needs, with various packages available based on your on-site or remote assistance requests.
HELPDESK SERVICES INCLUDE:
- Providing a Single Point of Contact: Troubleshoot, administer, and dispatch IT solutions.
- Reducing Costs: Payroll, taxes, benefits, recruiting, training, and other costs.
- Increasing QOS: Service and satisfaction of all users.
- Minimizing Waste: Downtime and non-productive staff time.
- Adding Flexibility: Allowing smartphone, email, and Web portal access 24/7.
ADDITIONAL Managed HELPDESK BENEFITS:
- Calls Answered Live 24 hours per day/ 7 days per week
- Electronic Incident Tracking/ Reporting
- Client Follow-Up (Close the Loop Process)
- Providing Technical Information
- Offering Remote Control Desktop Support
- Hardware, Peripherals, Connectivity
- Supporting Standardized Applications
- Knowledgebase Administration
- Other Defined Scope of Work
- Administrative Responsibilities
- Network Maintenance
- Account Management
- Operation of Network Resources
- Escalating Specialized Technical Issues