aimINSIGHT helps your organization increase service and support levels while reducing support overhead. Helpdesk and IT services are customized to your needs, with various packages available based on your on-site or remote assistance requests.
HELPDESK SERVICES INCLUDE:
- Providing a Single Point of Contact: Troubleshoot, administer, and dispatch IT solutions.
- Reducing Costs: Payroll, taxes, benefits, recruiting, training, and other costs.
- Increasing QOS: Service and satisfaction of all users.
- Minimizing Waste: Downtime and non-productive staff time.
- Adding Flexibility: Allowing smartphone, email, and Web portal access 24/7.
ADDITIONAL HELPDESK BENEFITS:
- Calls Answered Live 24 hours per day/ 7 days per week
- Electronic Incident Tracking/ Reporting
- Client Follow-Up (Close the Loop Process)
- Providing Technical Information
- Offering Remote Control Desktop Support
- Hardware, Peripherals, Connectivity
- Supporting Standardized Applications
- Knowledgebase Administration
- Other Defined Scope of Work
- Administrative Responsibilities
- Network Maintenance
- Account Management
- Operation of Network Resources
- Escalating Specialized Technical Issues